Shipping policy
At FixCulture, our goal is to ensure your order arrives as quickly and smoothly as possible. Please review the information below to learn more about our processing times, estimated delivery times, tracking, and delivery details.
Order Processing
All orders are processed within 1–3 business days after they are placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
⏱️ Shipping Times
The estimated delivery time is usually 5–8 business days after your order has been processed.
Please note that shipping times are estimates only and are not guaranteed. Occasionally, delays may occur due to high demand, customs procedures, courier issues, weather conditions, or other circumstances beyond our control.
🌍 Customs, Taxes & Duties
For all international orders, the price displayed at checkout is the final price you will pay.
Any customs duties, import taxes, or additional fees that may arise during delivery will be fully covered by us. You will never be asked to make any additional payment upon receiving your order.
📍 Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your parcel.
If you have not received your tracking email or need assistance locating your parcel, please contact us at:
info@fixculture.com
📬 Delivery Information
Parcels are usually delivered by the local postal service and may be placed directly into your letterbox.
If delivery cannot be completed on the first attempt, the courier may:
- Leave a delivery notification, or
- Arrange another delivery attempt, depending on the policies of the local postal service.
📦 Tracking Shows "Delivered" But You Haven’t Received Your Order
If your tracking information shows that your order has been delivered, but you have not received it, please note:
We do not offer refunds or replacements for orders that have been marked as delivered by the courier.
We recommend using a secure delivery address whenever possible.
However, if this situation occurs, please contact us at info@fixculture.com, and we will do our best to assist you and work with the courier where necessary.