Refund policy

At FixCulture, we believe in helping you repair, create, and extend the life of your clothing with confidence. Our goal is to provide a fair, transparent, and hassle-free experience, so you always feel supported when shopping with us.

Below, you’ll find everything you need to know about our Returns and Refund Policy.

📅 90-Day Satisfaction Guarantee

We proudly stand behind our products with a 90-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will do our best to assist you — whether that means providing guidance on product use, sending a replacement, or issuing a refund where applicable.

Please note:

Refund requests may require clear photos or videos showing the condition of the product or the issue experienced.

📦 Returns

To be eligible for a return, all of the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be submitted within 90 days of delivery.


How to Request a Return

Please contact our customer support team and provide a clear photo showing the unopened product.

Once your return request has been approved, we will provide the return address and the relevant instructions.

After we receive and inspect the product, we will process a refund for the order subtotal (shipping costs are non-refundable).

Refunds may take 5–10 business days to appear in your account, depending on your bank or card provider.

Return shipping costs are the responsibility of the customer.

💥 Damaged or Defective Products

If your order arrives damaged or has a defect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

To help us process your request faster, please include:

  • A brief description of the issue.
  • Clear photos of the product and its packaging.

Depending on the situation, we may offer:

  • A replacement.
  • A new shipment.
  • Another appropriate solution.   

🚫 Failed Deliveries

If a package cannot be delivered due to an incorrect or incomplete address, the recipient being unavailable, refusal of the package, or failure to arrange a new delivery with the courier, the order will be returned to our facilities at the customer's expense.

In these cases, any refund issued will be subject to deductions for:

  • Return shipping costs.
  • Inventory restocking fees.

If you would prefer to receive your order again, we can arrange a new shipment after payment of an additional shipping fee.

❓ Need Help?

Our Customer Support team is available 24 hours a day, 7 days a week to assist you with any questions regarding orders, product use, returns, or refunds.

Contact us at:

info@fixculture.com

Thank you for choosing FixCulture. We are delighted to be part of your journey in repairing and giving new life to your clothing.

Legal Notice

We reserve the right to update or modify this Returns and Refund Policy at any time. Customers are responsible for reviewing the latest version before making a purchase or using our products.

By completing a purchase from FixCulture™, you acknowledge and agree to the terms and conditions outlined in this Returns and Refund Policy.