Refund policy

                                                  Return & Refund Policy
At FixCulture, we believe in helping you repair, create, and extend the life of your garments with confidence. Our goal is to offer a fair, transparent, and hassle-free experience, so you always feel supported when shopping with us.

Below is everything you need to know about our Return & Refund Policy.

 

📅 30-Day Satisfaction Guarantee
We proudly stand behind our products with a 30-Day Satisfaction Guarantee. If you’re not fully satisfied with your purchase, we’ll do our best to help — whether that means providing usage guidance, offering a replacement, or issuing a refund where applicable.

Please note:

  • Refund requests may require clear photo or video evidence showing the product condition or issue.

 

📦 Returns
To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be submitted within 30 days of delivery
     

How to request a return:

  1. Contact our support team and provide a clear photo of the unopened product.
  2. Once approved, we will send you the return address and instructions.
  3. After we receive and inspect the returned item, we will issue a refund for the order subtotal (excluding shipping).

Please allow 5–10 business days for the refund to be processed by your bank or card provider.
Return shipping costs are the responsibility of the customer.

 

💥 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery so we can resolve the issue quickly.

To help us assist you faster, please include:

  • A brief description of the problem
  • Clear photos of the item and its packaging


Depending on the situation, we will offer a replacement, reshipment, or another appropriate resolution.

 

🚫 Failed Delivery
If a package cannot be delivered due to an incorrect or incomplete address, unavailable recipient, refusal to accept the delivery, or failure to arrange redelivery with the carrier, the shipment will be returned to us at the customer’s expense.

In such cases, any refund issued will have the following costs deducted:

  • return shipping fees
  • restocking fees

If you’d prefer to receive the order again, we can offer a reshipment for an additional shipping fee.

 

❓ Need Help?
Our Customer Support Team is available 24/7 to assist with questions about orders, product usage, returns, or refunds.

Contact us at: info@fixculture.com

Thank you for choosing FixCulture. We’re grateful to be part of your mending journey.

 

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version before purchasing or using our products. By completing a purchase from FixCulture™, you agree to and accept the terms of this Return & Refund Policy.